Tools: Patient Satisfaction
Tools: ED Throughput | ED Treatment Path | ED Clinical process | Other ED | Inpatient Flow | Patient Satisfaction | ALL
Tool / Best Practice (Alphabetical order)
Contributing Hospital / Description
30 Minute
ER Promise (Categories: ED
Throughput, ED Treatment Path, Patient Satisfaction)
Atlantic General Hospital - Staff wanted to improve the time it took
for a patient to begin treatment to 30 minutes and created the '30 Minute ER
Promise.' It guarantees that a patient will be placed in an exam room or begin
to receive treatment, such as pain medication, x-ray, or lab tests, within
30 minutes of arrival at the hospital. (supporting
document (PDF))
Care Management
Unit (Categories: ED
Throughput, ED Treatment Path, Patient Satisfaction)
Grady Health System - A Care Management Unit at Grady Health System
treats patients with specific common diagnoses in the ED.
Collaborative
to Improve Patient Flow (Categories: ED
Throughput, Inpatient Flow, Patient Satisfaction)
Carondelet St. Mary's Hospital - A multi-disciplinary team at Carondelet
St. Mary's Hospital set out to improve patient flow not just in the ED, but
throughout the hospital.
EM Xpress (Categories: Other
ED, Patient Satisfaction)
Valley Hospital Medical Center - An ED "Pit Crew" helps
EMS offload patients.
Enhanced
Triage Area (Categories: ED
Throughput, ED Treatment Path, Patient Satisfaction)
Northwest Community Hospital - Northwest Community Hospital put in
place an Advanced Triage Care Area, in which lower-acuity patients would be
assessed, treated, and discharged having to wait for an ED bed.
Expanded Emergency
Department (Categories: Other
ED, Patient Satisfaction)
Kaiser - Sacramento/Roseville-Eureka - Kaiser Foundation Hospital-Eureka
needed to expand ED capacity to accomodate the growing patient population.
In addition to increasing the physical size, the ED was completely redesigned
in an innovative way.
Lean Manufacturing (Categories: ED
Throughput, Patient Satisfaction)
Doctors Hospital - A "lean manufacturing" process helped
Doctors Hospital improve patient throughput by eliminating unnecessary steps
in the patient care process.
No Waiting Room (Categories: ED
Throughput, Patient Satisfaction)
Ball Memorial Hospital - Ball Memorial Hospital re-built its ED
with no waiting room.
Patient
Flow Coordinator (Categories: ED
Throughput, Inpatient Flow, Patient Satisfaction)
Albert Einstein Medical Center - Long delays in the ED prompted
Albert Eistein Medical Center to create a Patient Flow Coordinator.
